FAQ’s

Most frequently asked questions

Ordering

To make purchases on XLVibe.com it is necessary to register. By creating an account you will access exclusive areas dedicated to our customers.

Shopping on the XLVibe is easy thanks to our handy search icon (located at the top right corner of every XLVibe page).

Along with the search bar, there are loads of other ways to discover things you never knew you needed. Check out our carefully curated collections or filter items based on color, size and/or brand.

Each design on the XLVibe is 100% owned by the independent vendor who created it. So it’s up to them which product styles, sizes, and colors are available.

You can always try contacting the vendor directly from the product page on the Product Enquiry tab, to see if they take special requests. Keep in mind that certain vendors may disable the Product Enquiry feature, but you may also try to reach them via their Social Media pages.

If you sign up for an account with Redbubble (it’s free!), then you can keep track of all of your recent and past orders via the Orders page. In it, you’ll find useful things like:

  • Order Numbers
  • Purchase dates
  • Cost and Destination

If you click through to specific orders, you’ll find even more interesting info like:

  • Each product in that order
  • The status of each item
  • Even vendor details!

Product Information

Upon arrival, you may find your t-shirt comes with something a little extra. Extra residue and any strange odors are caused by the process used to print the design. Washing your new tee in cold water and hanging it to dry should do the trick.

Most of the basic t-shirts on the XLVibe are cotton. There are a few exceptions to this, but that can be clarified in the ‘Description’ tab when you toggle between styles.

It’s also important to note that some garments are constructed from a polyester blend, which allows for the embedded and flowy sublimation prints.

Payments

Where accept all major credit cards, Paypal and selected digital currencies.

Where accept all major credit cards.

Items sold on XLVibe.com and shipped to locations in the US, including territories, may be subject to sales tax. Based on applicable tax laws, XLVibe will calculate, collect, and remit sales tax for orders shipped to customers in the following state(s): Alabama, Arizona, Arkansas, California, Colorado, Connecticut, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Nebraska, Nevada, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas,  Utah, Vermont, Virginia, Washington, Washington DC, West Virginia, Wisconsin, Wyoming,

Shipping & Returns

Any claims for misprinted/damaged/defective items must be submitted within 2 weeks after the product has been received. It is best to contact us before returning any products.

We aim to process your returned parcel within 48 hours upon receipt. Although we may process your refund within 48 hours, the amount may not appear on your credit card or bank statement for 5 to 7 working days, depending on how quickly your credit card company or bank do this for you. We do not refund orders for buyer’s remorse. For security reasons, we cannot refund a credit card that is different from the one used for the purchase.

Unfortunately orders cannot be cancelled once they have been confirmed. You are welcome to return your order once received as indicated in our Return Policy.

Customs regulations can vary from country to country and frequently change, sometimes causing delays to your order and occasionally incurring additional charges to be paid by the recipient. While all reasonable steps are taken to comply with world shipping standards, additional customs taxes or duties may apply, or specific items can be prohibited and confiscated by the receiving country.

Need your item in a hurry? We suggest choosing the Express shipping method at checkout.

Although you pay a little more for Express shipping, it will ensure that your order arrives much more quickly if you’re pressed for time.

Orders from XLVibe are fulfilled by a global network of 3rd-party suppliers. Once you place an order on the site, each item is sent to the independent supplier closest to you.

Due to the locations of the printers and international shipping restrictions, products on our website are not available for the following countries:

  • Iran
  • Cuba
  • Sudan
  • North Korea
  • Syria
  • Crimea
Contact

Still have questions?